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Returns Policy

Return the purchased item(s)

Sometimes it will be necessary to return or exchange items you bought from us, we are willing to refund or exchange a product provided it is in fully resaleable condition. Items should be returned in their original packaging with all labels attached within 30 days. All Sale and Promotional items – including all items purchased from “africsalon”, must be returned within 30 days. In particular, this means the item(s) must not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags are still intact. To take advantage of our returns guarantee, simply return the item to us in good condition within 30 days of receipt. africsalon retains the right to refuse to accept returns of used or damaged items.

africsalon does not assume responsibility for faulty or damaged goods returned after the 30 day return period has passed.
Refunds will either be paid back the same way as the process payment.
Refunds will be paid back within 30 days after we got back the item(s).
Please obtain a free Certificate of Posting (available free from the Post Office) for all returns. You should keep this Certificate until you have received your refund or replacement.

You have 30 days to decide if the item is right for you.

africsalon guarantees to refund any item(s), provided that they have been kept in reasonable condition prior to their return. This means the item(s) cannot be damaged, soiled, washed, altered or worn and that any labels or tags are still intact.

To arrange a return please send back your item(s) to:

africsalon

Sirikit Treiling
Saalburgstraße 1c
61440 Oberursel
Germany

 

Refunds

If items you purchased are returned by mail, the balance will be refunded within 30 days.
Returns are free, please use the prepared label.
Your refund will be payable with the same payment method you have choosen for purchase. If you have paid by credit or debit card, we will refund the balance to the card originally used.

 

Exchanges

Make sure the label is attached and the garment is in its original condition. Read the delivery note that comes with your package for more information.